Frequently Asked Questions

Production lead times depend on the product and customization level:

Standard products (off-the-shelf): 15 — 20 days
OEM / custom orders (branding, optical changes): 25 — 35 days
Full ODM / new design (including tooling): 45 — 75 days
Sample development: 7 — 10 days

Rush options are available for urgent projects. Let us know your timeline and we'll find a way to make it work.

Absolutely. We offer comprehensive OEM / private label services:

• Laser-engraved or printed logo on products
• Custom housing colors (RAL color matching)
• Branded retail packaging
• Custom user manuals and datasheets
• Your brand on certification (where applicable)
• Custom barcodes and QR codes

MOQ for private label starts at 500 pieces depending on product type and customization level.

Yes, we highly recommend testing samples before placing a bulk order.

Standard samples: Charged at sample price, which is refundable on your first bulk order over 500 pieces.
Custom samples: May have additional development costs depending on the modifications required. We'll quote this upfront.
Sample lead time: 7 — 10 days for standard, 10 — 15 days for custom.

Just tell us what you'd like to evaluate and we'll arrange it.

Yes, our core product lines are fully SASO 2.0 energy efficiency certified and G-Mark certified for the GCC market.

We handle all SABER platform registration and provide complete documentation including:

• SASO 2.0 test reports
• Certificate of Conformity (CoC)
• G-Mark certification
• Full customs documentation support

This means your shipments will clear Saudi customs smoothly without certification delays.

In addition to SASO and G-Mark, our products hold:

• CE — European Conformity
• RoHS — Restriction of Hazardous Substances
• ISO 9001:2015 — Quality management system (our manufacturing partners)
• LM-79 / LM-80 — Photometric testing standards
• IP ratings — IP20 to IP67 depending on product

Need a specific certification for your project? Just ask — we may already have it or can help you get it.

We offer multiple shipping options to Middle East destinations:

Sea freight (most economical): 15 — 25 days to major ports
Air freight (faster): 3 — 7 days
Express (for samples/small orders): 3 — 5 days

We ship to all major Middle East ports including Jeddah, Dammam, Jebel Ali (Dubai), Abu Dhabi, Hamad Port (Qatar), Shuwaikh (Kuwait), and more.

DDP (delivered duty paid) options may be available for some destinations — ask for details.

Standard terms: 30% deposit to start production, 70% balance before shipment.

Payment methods:
• T/T (bank telegraphic transfer) — most common
• Western Union (for sample orders)
• L/C (letter of credit) — available for large orders

For established partners with a good track record, we can negotiate more flexible payment terms. We believe in building long-term relationships, not just one-time transactions.

Standard warranty: 3 years for most LED products.

Extended warranty: 5 years available for our premium product lines.

Our warranty covers manufacturing defects and performance issues (driver failure, LED failure, etc.). It doesn't cover damage from misuse, improper installation, or normal wear and tear.

If there's ever a warranty issue, we handle it promptly — replacement units, spare parts, whatever it takes to make it right. We stand behind our products 100%.

Great question. Here's what makes us different:

1. Middle East focus — we specialize in this market, so we know SASO, G-Mark, SABER, climate conditions, and local requirements inside out.
2. Premium quality at smart prices — comparable to top brands at 40-60% lower cost.
3. Genuine customization — we don't just say custom, we actually deliver. From simple changes to full ODM.
4. Direct access — you work directly with decision makers, not layers of sales people.
5. Partnership mindset — we'd rather lose a deal than sell you something that isn't right.

The best way to find out is to try us. Request a quote or order some samples — we're confident you'll be impressed.

It's easy! Here's the process:

1. Send us your requirements — fill out our inquiry form or message us on WhatsApp with project details (product type, quantity, specs, timeline, destination).
2. Get a quote — we'll send you a detailed proposal with pricing, specs, and lead time within 24-48 hours.
3. Order samples (optional but recommended) — test the quality before committing to a full order.
4. Place your order — confirm and pay the deposit.
5. Production & delivery — we keep you updated throughout production and arrange shipping.

Ready to start? Get in touch — we respond fast.